About
The most certified monitoring available - watching your system every second of every day.
Every SoSmart alarm and video system can be monitored 24/7/365 by UL-listed, FM-approved, TMA 5 Diamond redundant monitoring centers. That means real humans in certified facilities are watching your signals, with automatic failover between centers if one ever goes offline.
Most alarm companies use one monitoring center. If it goes down, so does your protection. SoSmart uses three.
Our monitoring centers operate with 100% redundancy. Each of our three state-of-the-art facilities can handle a full signal load on its own, so a natural disaster or planned maintenance at one facility never leaves your system unmonitored.
If one center ever goes offline, signals automatically fail over to another center - no dropped alarms, no missed signals, no action needed from you.
When an alarm is triggered on a monitored SoSmart system, our agents can view live video from linked cameras to verify the threat and pass detailed information to police - which bumps your dispatch priority significantly.
You control which cameras are included. Our monitoring center only has access to those specific cameras, and only when an alarm is active. Privacy-first by design.
SoSmart integrates more monitoring functions directly into the app than most companies - so you do not have to call in for routine changes.
Cancel or verify alarms, update your emergency contacts, change billing, put your system in test mode before a service visit, and customize the notifications you get - all from your phone.
One tap from the app cancels a false alarm or confirms a real one - no awkward call from the monitoring center.
Add, remove, or reorder who gets called during an alarm - from the app, no phone tree.
Change your card on file and see invoice history without calling in.
Put your system in test before a service call so we do not dispatch on every beep.
Choose exactly which events page you, text you, or just sit quietly in the log.
Video-confirmed alarms get priority police response - faster help when it matters most.
Call us or get a free quote - residential or commercial.
Certified by Underwriters Laboratories - the industry gold standard for alarm monitoring.
Approved for fire-alarm central station service, meeting strict fire protection standards.
The Monitoring Association's highest certification - fewer than 5% of centers qualify.
Including a 20-year law-enforcement dispatcher on SoSmart's verified-response advantage.
“We have had several different alarm companies throughout the years and I have never felt quite satisfied with their services and monitoring like I have felt with SoSmart. A local person and company. I can't say more positive things about this company and their products! YOU WILL NOT BE DISAPPOINTED!”
