Frequently Asked Questions

SoSmart is based in Oklahoma City and services customers across the state of Oklahoma for both residential and commercial installations.

Yes. SoSmart is 100% locally owned and operated. The person answering your call lives and works in Oklahoma.

Our alarms are monitored by UL-listed, TMA 5 Diamond redundant monitoring centers - the highest industry certification for professional monitoring.

SoSmart offers a lifetime warranty on residential sensors. Specific product warranties vary by item - your tech will review coverage at install.

Yes. Security, cameras, smart locks, thermostats, lighting, garage doors, and more are all controlled from a single unified app that also works with Alexa and Google Home.

Yes - commercial cameras, access control, and structured cabling for businesses of any size.

Yes. Our Builder Program covers pre-wire, low-voltage rough-in, and smart-home packages for Oklahoma home builders.

Open the SoSmart app, tap Menu, then Support - from there you can call us, search documentation, or file a ticket. You can also use our online Work Request Form.

Two-Way Voice lets our monitoring center talk directly to someone in the home through the alarm panel when an alarm is triggered - no need to pick up a phone. Think of it as a hands-free speakerphone built into your security system. In a real emergency, seconds matter, and this lets responders confirm the situation and dispatch the right help faster.

While you are monitored by SoSmart, we provide a lifetime warranty on all of our residential security sensors. You never pay a service fee just to have a sensor replaced. Warranty coverage on other equipment (panels, cameras, smart devices) follows the manufacturer's terms, and your technician will walk through what's covered at install.

Most home insurance carriers offer a discount for having a professionally monitored security system. We provide every customer with a Certificate of Installation at hand-off. Take it to your insurance agent and they can apply the discount, which is typically 5 - 20% off depending on the carrier.

Many Oklahoma cities require an alarm permit before your system can be dispatched. Check your city's website - most have the form available online. If you're not sure where to look, reach out and we will help you find and file it.

Call our local office at (405) 200-1261 any time and we'll verify an employee on the spot. Every SoSmart technician goes through a background check and extensive training before they ever show up at your home or business.

Yes. When someone you refer signs up with SoSmart, we pay you a referral bonus once their account activates. The best advertising we get is word of mouth from customers who love the service - we'd rather reward you for that than spend it on billboards. Ask us how to start referring.